Frequently Asked Questions (FAQ)
General Questions
1. Who is Jai Jalaram Food Products?
Jai Jalaram Food Products is one of India's trusted bakery brands, serving delicious and premium-quality bakery products since 1997. We specialize in Khari, Toast, Cookies, Cream Rolls, Finger Cakes, Cup Cakes, and other bakery snacks made with high-quality ingredients.
2. Are your products 100% vegetarian?
Yes. All our bakery products are 100% Pure Vegetarian.
3. Where are your products manufactured?
Our products are manufactured at our hygienic production facility located at:
Plot No. 82, A'Nagar Industrial Estate, Nagar-Pune Road, Kedgaon, Ahmednagar, Maharashtra – 414005, India.
4. Are your products FSSAI certified?
Yes. Our products are prepared following strict hygiene standards and comply with applicable FSSAI regulations.
Orders
5. How do I place an order?
Simply browse our products, add your favorite items to the cart, proceed to checkout, enter your delivery details, and complete the payment.
6. Can I modify or cancel my order?
Yes, you may request order cancellation or modification before the order is dispatched. Please contact our customer support immediately.
Phone: +91 7420090991
7. Will I receive an order confirmation?
Yes. After placing your order successfully, you will receive an order confirmation via Email or WhatsApp.
Shipping
8. Do you offer free shipping?
Yes.
We offer Free Shipping on orders of ₹349 and above.
Orders below ₹349 are charged a shipping fee as displayed during checkout.
9. How long does delivery take?
Orders are generally delivered within 3–5 business days, depending on your location.
10. When are orders dispatched?
Orders placed before our daily cut-off time are usually dispatched on the same business day.
Orders placed on Sundays or public holidays are processed on the next business day.
11. Can I track my order?
Yes.
Once your order has been shipped, tracking details will be shared via Email or WhatsApp.
Payments
12. What payment methods do you accept?
We accept secure online payments including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets (where available)
- Other payment options available at checkout
13. Is my payment secure?
Yes.
All online transactions are processed through secure and trusted payment gateways using industry-standard encryption.
Returns & Refunds
14. Can I return bakery products?
Since bakery products are perishable, returns are accepted only if:
- Product is damaged
- Wrong product received
- Product is defective
15. How do I request a refund?
Please contact us within 24 hours of delivery and provide:
- Order ID
- Photos of the damaged or incorrect product
- Brief description of the issue
Email: customercare@jaijalaramfoods.com
Phone: +91 7420090991
16. How long does the refund process take?
- Review: 24–48 hours
- Refund Processing: 3–7 working days after approval
Refunds are credited to the original payment method.
17. Who pays for return shipping?
For approved return requests, return shipping is completely free.
Products
18. How should I store bakery products?
Store products in a cool, dry place away from direct sunlight. Follow the storage instructions printed on the product packaging.
19. What is the shelf life of your products?
Shelf life varies depending on the product. Please refer to the packaging for manufacturing date, expiry date, and storage instructions.
20. Do your products contain preservatives?
Product ingredients vary by item. Please check the ingredients list printed on the packaging before consumption.
21. Are ingredient and allergen details available?
Yes.
Ingredients and nutritional information are available on the product packaging and product pages wherever applicable.
Bulk Orders & Distributors
22. Do you accept bulk or corporate orders?
Yes.
We welcome bulk, corporate, wholesale, and festive orders.
Please contact us for special pricing.
23. How can I become a distributor?
Visit our Distributor Enquiry page or contact us directly.
Email: customercare@jaijalaramfoods.com
Phone: +91 7420090991
Customer Support
24. How can I contact customer support?
Phone: +91 7420090991
Email: customercare@jaijalaramfoods.com
Address:
Plot No. 82, A'Nagar Industrial Estate, Nagar-Pune Road, Kedgaon, Ahmednagar, Maharashtra – 414005, India
25. What are your customer support hours?
Our customer support team is available during normal business hours on working days.
Website & Privacy
26. Is my personal information safe?
Yes.
We respect your privacy and protect your personal information according to our Privacy Policy.
27. Where can I read your policies?
You can find the following pages on our website:
